Doha: Hamad Medical Corporation's (HMC) transformative patient-centered care journey has been recognized with two awards at the prestigious Patient Experience (PX) Initiative Awards held in the Kingdom of Saudi Arabia recently. The awards are the centerpiece of the Patient Experience Congress 2024, which is an annual gathering of more than 600 senior leaders from top hospitals and health systems across the US, UK, and the Middle East and Northern Africa (MENA) region. According to Qatar News Agency, the Person-Centered Care Program at HMC won the Excellence in Family-Centered Care award, thanks to HMC being on a transformative journey to becoming a person-centered organization. Since 2018, five HMC sites have been certified for excellence in Person-Centered Care by Planetree International, and four more HMC sites are currently undergoing the same process of certification. This certification represents the highest mark of achievement for creating an organizational culture that engages patients, families, staf f, and community to improve overall health and well-being. HMC's Center for Patient Experience and Staff Engagement (CPESE) was presented with the Best Patient Experience Team award. The award recognizes the outstanding contributions of CPESE in enhancing patient experience and improving overall patient care experience across multiple touchpoints through Nesma'ak Corporate Customer Services and Referral Booking Management Services (RBMS) patient-facing teams. Nasser Al Naimi, HMC's Chief of Patient Experience and Director of Hamad Healthcare Quality Institute, stated, "We are extremely proud of the dedication and contribution of all our staff and our Patient and Family Advisory Council (PFAC) members. These awards are testament to all the hard work that is happening at HMC in achieving a new era of patient care, with a clear vision for a more integrated, multi-provider sector that delivers better access and quality of care for patients as well as a more sustainable health system."